Privacy notice
Controller. Autocamiones del Pacífico ("ACP"), domiciled in Guadalajara, Jalisco, Mexico, is responsible for processing your personal data under the Mexican Federal Law on the Protection of Personal Data Held by Private Parties (LFPDPPP), its Regulations and the Privacy Notice Guidelines.
This site is informational. It shows routes, departures and services, but it does not sell tickets, take payments or have user accounts, and it does not ask you for personal data. Tickets and parcel shipments are arranged in person, at our offices or on board with the driver, and that is where we collect the data described below.
Data we collect and primary purposes. (a) Tickets: in first class, each passenger’s name, to issue their ticket and identify them at boarding (in second class the ticket is a bearer ticket and carries no name); and, only if you choose to give it, an email address to let you know if your departure is rescheduled or cancelled. (b) Parcels: the sender’s and recipient’s names and, if they choose to give them, their phone numbers and email addresses (we use the email to let them know when the shipment arrives and when it is delivered); the package description; where applicable, a photograph of the package on arrival; and, upon delivery, the name, ID and, where applicable, relationship of the person receiving it, with a photograph and their signature, as proof of delivery.
Secondary purposes. Promotions and quality surveys, only with your consent; you may refuse or revoke it without affecting the service by writing to [email protected].
Data we do NOT collect. We do not request sensitive data (health, religion, biometrics). The delivery photo and signature are used solely as proof of delivery.
Retention. Tickets and sales: the applicable tax period (5 years). Delivery evidence (photo/signature/ID): 12 months, then deleted or anonymized. Audit logs: 12 months.
ARCO rights and revocation. You may exercise Access, Rectification, Cancellation and Objection, and revoke your consent, by writing to [email protected] with: your name, a contact method, a description of the request and, if it concerns a ticket or a shipment, its reference number. We reply within 20 business days.
Cookies and local storage. This site only stores your language and theme preferences in your browser; we use no advertising cookies or third-party trackers. If a page fails, the site may send a technical error report, set up to exclude personal data.
Changes to this notice. Any change will be published on this page. Continued use of the service after publication constitutes acceptance of the current notice.
Contact. [email protected] · Guadalajara, Jalisco, Mexico.
Terms and conditions
In-person sales. For now, tickets are sold only at our offices or on board with the driver. This site is informational: it does not sell tickets or take payments, and the schedules and fares it shows are for reference; the ones confirmed when you buy are the ones that apply.
Ticket. Your proof of purchase is the printed ticket, with its ticket number and a QR code that is single-use at boarding. In first class the ticket carries the passenger’s name, which must match the person boarding; in second class it is a bearer ticket. If you lose it, any office will reprint it free of charge with the ticket number.
Pricing. Fares are calculated per kilometer between stops, rounded to multiples of $5 MXN; discounts (senior, minor, student, partner) are granted at the office.
Boarding. Be at the platform at least 15 minutes before departure with your ticket.
Luggage. One checked bag of up to 25 kg and one carry-on per passenger. Valuables travel at the passenger’s own risk.
Schedule changes. ACP may reschedule or cancel departures due to force majeure; in that case you may choose, at the office, a 100% refund or a free change to another departure. If you left us an email when buying, we will notify you there.
Refund policy
Ticket cancellations and refunds are requested at the office, presenting the ticket with its ticket number. This site does not cancel or refund tickets.
If ACP cancels the departure, you may choose a 100% refund or a free change to another departure, regardless of notice.
Once a ticket is cancelled, its QR code is immediately invalidated.
Data transfers
Your data is stored in Mexico: our database, parcel delivery evidence and the emails we send you live in Oracle’s cloud (Oracle Cloud Infrastructure), in its Monterrey region.
Some services are provided by processors that may handle data outside Mexico: the network that delivers and protects this site and our systems (Cloudflare), which handles technical connection data such as your IP address; and technical error reports (Sentry), set up to exclude personal data.
These transfers are made to data processors under contracts with security measures equivalent to those required by the LFPDPPP (encryption in transit and at rest, role-based access, audit logging). Processors may not use your data for their own purposes; we do not sell or share your data with third parties.